Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made within 24 hrs of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of starting the work, or the service team has reached your place.

In case of receipt of damaged goods or service-related issues, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 48 hrs of service delivery.

If you feel that the services received are not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hrs of availing the services. The customer service team, after reviewing your complaint, will take an appropriate decision.

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them directly.

In case of any refunds approved by Isneha Facilities Private Limited, it will take 10–15 days for the refund to be processed to you.

If a refund is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.