Introduction
This Privacy Policy describes how Isneha Facilities Private Limited and its affiliates (collectively “Isneha Facilities Private Limited, we, our, us”) collect, use, share, protect or otherwise process your personal data through our website https://www.skks.co.in/ (hereinafter referred to as “Platform”).
By using this Platform and providing your information, you agree to be bound by this Privacy Policy, Terms of Use, and applicable service/product terms. If you do not agree, please do not use or access our Platform.
Collection
We collect personal data when you interact with our Platform. This may include information like your name, date of birth, address, phone number, email, payment details, precise device location, and biometric data (where applicable). You can opt out of providing information by not using specific features. We may also collect transaction-related data and behavior/preferences across the Platform.
If contacted by anyone claiming to be from Isneha Facilities requesting sensitive information such as PINs or passwords, do not share such information and report immediately to law enforcement.
Location Data
The SKKS Merchant app may collect precise location information, including latitude and longitude, when you grant location permission. When live-location features are enabled, the app may collect and transmit location information while the app is in use and, where you have granted background location permission, while the app is running in the background through a location foreground service.
We use location data to show or confirm your service location, assign and route jobs, support live operational tracking, improve safety and service coordination, verify job activity where applicable, and provide related support. Location data may be shared with authorised Isneha Facilities personnel, dispatch or route-management staff, and service-operation systems that need it to provide and manage these functions. We do not sell your precise location data.
You can manage or withdraw location permissions through your Android device settings. Some job-dispatch, routing, live-tracking, or safety features may not work when location permission is disabled. We retain location information only for as long as needed for the stated operational, security, dispute-resolution, or legal purposes, after which it is deleted or anonymised according to our retention practices.
Usage
Your data is used to provide requested services, enhance user experience, manage orders, troubleshoot issues, detect fraud, conduct analysis, and provide marketing communications. Users may opt out of marketing uses.
Sharing
We may share data within our corporate group, affiliates, and third parties (e.g., sellers, payment processors, logistics partners) to provide services. Data may also be disclosed to government authorities or law enforcement if legally required or to enforce policies, protect rights, or investigate fraud.
Security Precautions
We follow reasonable security measures to protect your data. However, due to the nature of the internet, complete security cannot be guaranteed. Users are responsible for safeguarding their login credentials.
Data Deletion and Retention
You may delete your account through your profile or request deletion by contacting us. Deletion may be delayed due to pending issues. We retain personal data only as long as necessary for the original purpose or legal requirements. Anonymized data may be used for analysis.
Your Rights
You may access, update, or correct your personal data directly through the Platform.